By choosing Husbands For Rent you agree to the following Service Disclaimer:
Pet Odors & Urine Stains
Pet urine is an issue of the carpet, pad and sub-floor beneath. Cleaning the surface of carpet will Not remove pet odors. Pet odor removal is a separate service that involves treating the carpet pad beneath. EverClean is not responsible for cosmetic or structural damages that might result from pet urine treatment or removal. We do Not guarantee complete odor or stain removal. The only way to fully remove all pet urine odors from carpet is to replace the carpet, pad and either seal or replace the sub-floor beneath.
Customer Cancellation and Reschedule
Please let us know as soon as possible if you need to cancel your appointment. Cancellations must to be made 24 hours of your appointment time including weekends. If off hours, please leave your cancellation notice by voice mail, text message or email. Is a $47 fee if you reschedule your appointment the same day of your appointment time with not 24 hours of prior notice.
Husbands For Rent Cancellation.
In the rare event we need cancel your appointment for reasons beyond our control, we will let you know as quickly as possible as well as attempt to find an suitable service provider to fill our cancellation. Abrupt cancellations may occur due to inclement weather, mechanical failure or other unforeseen events.
We will Not clean textiles in a home or facility that has an obvious bug or rodent infestation: bed bugs, cockroaches, fleas, lice, mice, rats, etc. If your home or facility has an infestation of any sort, please cancel and reschedule with us when your home or facility has been treated and cleared by a professional extermination service.
Caution: walking from recently cleaned carpet to hard surfaces creates a slip hazard. Please be careful not to slip when walking from recently cleaned carpet or rugs to hard surfaces. We are not responsible for injuries that might result from slip hazard.
You understand we will have several hoses, both large and small, running throughout your home or facility during the cleaning service. We are not responsible for injuries that might result from our hoses, equipment or misplaced furniture being in a walkway.
We will be running vacuum hoses from our van into your home, which requires at least one door to be open during service. Please place your pet(s) in a crate, bathroom, or safe location where they will not escape out of the open door. We are not responsible for lost pets or their whereabouts during the service.
Traffic Lanes & Black Sole Shoe Stains
Traffic lanes occur for several reasons: fabric wear, black sole shoe stains, asphalt, pH staining, embedded soils. If you have oil-based carpet and frequently wear black soled shoes as in dress shoes, flip flops, or house shoes, please note that removing black sole shoe stains is priced as stain removal and we do not guarantee a significant change in appearance. We do not guarantee complete traffic lane soil removal.
There are several contributing factors that affect dry time: level of moisture, level of humidity, air movement and thickness of carpet. Dirtier carpet requires increased water usage, which adds to dry time. Dry time varies based on level of soiling, outside humidity, air movement and thickness of carpet.
Spots & Stains.
During our pre-inspection, please be sure to point out all spots and stains that are concerning you. We recommend letting us clean your carpet first to see if the spot(s) comes up with the cleaning. Any spot that remains after cleaning is considered a stain. Stain removal is charged separately.
Service Complaints are Time Sensitive
Any service complaint related to re-cleaning certain areas must be made within 48 hours of the original service date & time. The complaint can be made by phone, text, email or letter, but it must be received within 48 hours of the original service date & time. If the original service was in anyway related to pets, and the customer or household still has the pet(s) in the home, 48 hours complaint window is void.
Small, Unnoticeable Stains
We are not responsible for removing small, unnoticeable stains from your carpet that you have not previously pointed out during pre-inspection. We will attempt to remove unnoticeable stains if you point each one out at a nominal removal rate
We are not responsible for removing paint drops that might have occurred from previous paintings. We will attempt to remove paint stains if you point all of them out and we agree on a removal price.
We cannot fully remove paint stains, varnish, black shoe sole stains, filtration stains along the baseboards, dyes, inks, rust, burn stains, or any substance that is known cause permanent staining. If we do attempt to remove such stains, we do not guarantee complete removal or satisfaction. Many carpet repair services can remove stains by patching the carpet and moving it to an inconspicuous corner or closet.
Pet or Human Hair
Carpet cleaning excludes hair removal. We make no guarantee to remove pet or human hair from your carpet or upholstery. If your carpet has noticeable amounts of pet or human hair, we will charge a fee to attempt to remove as much hair as possible prior to our cleaning.
Dark Lines at the Baseboard/Door Thresholds
Filtration stains are dark lines around the parameter of your carpet at the baseboard. These are caused by air filtering into the walls at the baseboard typically from gas heat, candles and gas appliances. These stains consist of fine particles that embed themselves into the carpet fiber. Attempting to remove filtration stains results in an insignificant change; therefore, we do not offer filtration stain removal.
Wicking (Reappearing Spots)
Oil-based carpet can wick, or re-evaporate spots to the surface as the carpet dries. Applying stainguard to the carpet after cleaning reduces wicking. If you do not purchase stainguard, we are not responsible for spots that might return during the drying process.
Normal Wear and Tear
While we take every precaution to care for your home, we are not responsible for normal wear and tear such as minor scratches, dents and scuffs that might result from service.
Personal Items & Items of Value
Prior to our arrival, please have your personal items as well as items of value appropriately stored away.
Personal Property on Carpet
We are carpet cleaners – not a maid service. Please have small furniture and personal items such as magazines, clothing, kid’s toys, shoes, etc., off the floor unless you do not want the carpet cleaned beneath such items.
Carpet Cleaning Results
The Light, Mid-Level and Deep Cleaning Packages pertain only to soil removal and not structural fiber improvement. EverClean does not guarantee to remove all soils, spots and stains from your carpet.
Vacant or Unchaperoned Homes or Facilities
As owner, landlord, tenant or agent of the owner, landlord or tenant, you release HUSBANDS FOR RENT from service complaints or all claims of damage to your home or facility when you agree to allow our employee’s to be in your home or facility without your presence.
By choosing HUSBANDS FOR RENT you agree to settle unresolved complaints and disputes through a reputable arbitration company in or near Houston, Texas Southwest area or Downtown Area.